Customer Guides

Account Setup & Access

Create your account, log in, secure it with two-factor authentication, and set up delegate accounts for staff or clients.

Reset Your Password

GUIDE-1.3 · 1 min · Updated September 2026

Go to the Log In page and select Forgot Password?
Enter the email address or username on your account and submit.
Open the email NameBright sends you and select the reset link.
Enter a new password and confirm it.

The Forgot Password link on the Log In page

If the email doesn't arrive within a few minutes, check your spam folder.

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Our support team is available Mon–Fri, 8am–5pm Mountain Time. For urgent issues outside business hours, submit a ticket and we'll respond first thing.

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